Shipping policy

 Shipping Policy

At Aura D’Oro, we carefully prepare and package every order of our extra virgin olive oil so it arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping & Delivery

Aura D’Oro currently ships within the United States only.

Available shipping options and rates are displayed at checkout based on your delivery address and order size.

Estimated delivery times are provided by the shipping carrier and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control. Delivery dates are estimates and are not guaranteed.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow up to 24–48 hours for tracking information to update.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to make changes before your order ships; however, we cannot guarantee address changes once an order has been processed or shipped.

Aura D’Oro is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delays may occasionally occur that are outside of our control.

If your tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier.

While Aura D’Oro cannot guarantee replacement of packages confirmed as delivered by the carrier, please contact us and we will do our best to assist you in working with the carrier to resolve the issue.

Damaged Orders

We take extra care when packaging our glass bottles. If your order arrives broken, leaking, damaged, or otherwise unusable due to shipping, please contact us within 7 days of delivery.

Please include your order number and clear photos of the damaged product and shipping packaging. Once the issue has been verified, we will provide an appropriate replacement or refund.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery. We will work with you to make it right.

Questions About Your Order

If you have any questions about shipping or an existing order, please contact us at  info@auradoro.com.

We are a small family-run business, and every bottle is carefully packed before making its way from our family to yours.

Thank you for supporting Aura D’Oro.