Refund policy

Return & Refund Policy

At Aura D’Oro, every bottle of our extra virgin olive oil is prepared and packaged with care. Because olive oil is a food product, we are unable to accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Orders

We want your Aura D’Oro order to arrive in perfect condition. If your order arrives damaged, leaking, broken, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number and photos of the product and packaging so we can review the issue. Once verified, we will be happy to provide a replacement or refund, as appropriate.

Quality Concerns

If you believe there is a quality issue with your olive oil, please contact us within 7 days of delivery before disposing of the product. Please include your order number, a description of the issue, and photos of the bottle, label, and lot or best-by information when possible.

We take the quality and integrity of our olive oil seriously and will review each concern individually.

Change of Mind

Because our olive oil is a food product, we cannot accept returns or provide refunds for change of mind, personal taste preferences, or products that have been opened or used.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed or shipped, we cannot guarantee that it can be changed or canceled.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Questions?

If there is ever an issue with your order, please reach out to us at info@auradoro.com. We are a small family-run business, and we want every bottle of Aura D’Oro to reach your table exactly as intended.

Thank you for supporting Aura D’Oro.